TomDev, Author at Steve's Custom Welding

Shipping policy

Last updated: 04/05/2025

Thank you for visiting and shopping at SCWonline. The following outlines our shipping policy for

orders placed through our online store.

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or

public holidays.

Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery

options:

Standard Shipping: 3-7 business days

Express Shipping: 1-3 business days

Delivery delays can occasionally occur due to high demand, weather events, or courier issues.

We use Australia Post, Sendle, and other reputable courier partners.

At this time, we only ship within Australia.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

If your package is lost or arrives damaged, contact us within 7 days with your order number and a description

of the issue.

Please ensure your shipping address is correct. We are not responsible for delays or lost packages due to

incorrect addresses.

Last updated: 04/05/2025

At SCWonline, we want you to love your purchase. If you’re not completely satisfied, we’re here to

help.

We offer returns for change of mind within 30 days of purchase, if items are unused and in original condition

with proof of purchase.

Return shipping costs are the customer’s responsibility unless the item is faulty.

If your item is faulty, damaged or significantly not as described, you are entitled to a remedy under Australian

Consumer Law.

If approved, refunds are processed to the original payment method within 5-10 business days.

Shipping fees are non-refundable unless due to our error or a faulty item.

We do not offer direct exchanges. Please return your item for a refund and place a new order.

How to Return an Item:

1. Email [[email protected]] with your order number and reason.

2. Wait for return instructions.

3. Pack and return using a trackable method.